FAQ

❓Do they run true to size? ＋

They run slightly small. We recommend ordering one size up, especially if you wear thicker socks.

❓Can I wear them outside? ＋

Yes. The non-slip rubber sole is durable enough for quick trips outside (mailbox, errands). They’re designed primarily for casual/outdoor-friendly lounging, not for long hikes.

❓How do I clean them? ＋

Spot clean with a damp cloth. Do not machine wash or tumble dry. Use a suede/nubuck brush for deeper cleaning and let them air dry.

❓Do they shed fluff? ＋

A little fluff in the first few wears is normal. It stops after a short break-in period.

❓Are they supportive? ＋

They feature a cushioned footbed and sturdy sole for everyday comfort. For extra arch support, pair with thin insoles.

❓What’s the shipping time? ＋

5–7 working days with tracked delivery. You’ll receive a tracking link via email.

❓What is your return policy? ＋

We offer a 14-day return & exchange window. For assistance, email info@lyonera.com.

❓How do I change or cancel my order? ＋

Wir liefern weltweit!

FAQ